If your order arrives damaged, defective, or incorrect, we will happily offer a refund or replacement. To qualify:

• You must notify us within 7 days of receiving your order.

• Please provide clear photographs of the damage or issue.

• We may ask you to return the faulty item (at no cost to you).

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Once the item is inspected and confirmed, we will issue either:

• A full refund (to your original payment method), or

• A replacement/exchange, depending on your preference and product availability.

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Non-Returnable Items

• Custom commissions, personalised artwork, and bespoke framing are non-refundable unless they arrive damaged or faulty.

• Normal variations in texture, colour, or finish are part of the creative process and are not considered faults.

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How to Contact Us

If you believe your order is faulty or damaged, please get in touch:
📧 [jack@houseofbystander.co.uk]
📞 [0161 860 6699]

We’ll do our best to resolve the issue quickly and fairly.